Privacy Policy

This policy explains how NRG Maintenance ("we", "us") handles personal information when you use nrgmaintenance.co or contact us. We take your privacy seriously and handle your information in line with UK GDPR and the Data Protection Act 2018.

Who we are

NRG Maintenance is a property maintenance business led by Nathan Goddard. You can contact us on 07386 252247 or at NRGmaintenance1994@outlook.com.

What we collect

• Your name, telephone number, email address, postcode and town when you request a quote.
• Details of the work you need, and any photographs you choose to send us.
• Messages you send us by phone, WhatsApp, email or Facebook.

How we use it

We use your information only to respond to your enquiry, provide quotations, arrange and carry out work, and keep records of jobs. We never sell your information. Photographs you send with an enquiry are kept private and are not published without your permission.

Lawful basis

We process your information to take steps at your request before entering into a contract, to perform a contract with you, and for our legitimate interests in running the business.

Third-party services

If you contact us by WhatsApp, email or Facebook, those services process your messages under their own privacy policies.

How long we keep it

We keep enquiry information only for as long as needed to deal with your enquiry and any resulting work, and to meet our legal and accounting obligations.

Your rights

You can ask to see, correct or delete the information we hold about you, or object to how we use it. Contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).